About the Role
The number one priority is to be of service and to form connections with new and existing clients. All studio operations will be managed by this team member.
Enhancing the Soul Yoga guest experience.
Develop and maintain business relationships with Core Team members
Develop/deploy store operations programs to drive business as a result of field feedback
Work with the GM to establish policies
Measure and tracking results associated with projects/strategies to identify opportunities and trends associated with increasing growth and impacting the business objectives.
ASSIGNED LOCATION
Team members will be assigned to either the Five Forks or Downtown studio based on business needs and availability.
REPORTING RELATIONSHIPS
The manager is charged with driving operational efficiency and works closely with Soul Yoga Team Members and Yes Team Lead. This manager reports directly to the Market General Manager of Soul Yoga. From time to time, this manager may receive special projects from Directors of the business.
DUTIES & ESSENTIAL JOB FUNCTIONS
Ensure that the Soul Yoga Culture is present and evident in all member and team interactions
This person is client, front of house and experience focused. Highly organized and manages front of house team and schedule, ensures the facility is clean and clients are happy. Works directly as lead to the Yes team, the EE Team Lead and the Yes Team Lead. They are integral in the success and energy that is created at Soul Yoga
OPERATIONS RESPONSIBILITIES:
Ensures cash drawer closeout is completed daily
Manages Soul Yoga main email and forward emails to managers of marketing, programs, retail, donations, and live music
Fills in as emergency Yes team sub as needed
Oversees studio cleanliness and is in best working order for client experience
Keeps and orders studio supplied with necessary tools and equipment
Cash audit drop verify
Manages and oversees all laundry operations to ensure daily supply of shower towels, lavender towels and execution of processes
Ensures all available retail offerings (sizes, styles and colors) are present on the boutique floor and Yes team is trained on retail procedures
Supports ownership and General Manager with special projects and events
Oversees the EE Team and Yes Team, which includes hiring, training, and management
Completes conference calls with Yes team weekly on Wednesdays
Oversees the update of MBO when classes are switched to different sized studios
Review all orders and promotions for retail
Complete cash drop on a weekly basis
Responses to and books private session requests
Processes payment for private sessions
Manage and oversee Front of House payroll/hours and maintain a no OT policy
Publish front of house schedule changers a month in advance
Evaluate and review front of house schedule to support and enhance guest experience and best utilize payroll budget
Manage operating budget for supplies and studio needs
Communicates with Community Class manager to ensure the studio schedule correlates
Manages the Assisting Team
Hosts monthly meeting with Yes team
Oversees donation of lost and found to goodwill or organizes for a pick-up
Reaches out to lead facilitators of teacher training eight weeks out to get a list of all public classes that trainees will take and any class times that will need to be cancelled. Email the individual teachers and copy Market GM to add to payroll.
Perform full studio operational audit and submit to GM
Perform audit for laundry services/ “white glove” checklist
Oversees necessary cleaning/dry cleaning of studio props
Semi-annually reviews with Yes team and EE supervisor
Semi-annually Orders towels and washcloths as needed via report from Studio GM
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