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About the Role
A Washington, D.C.-based independent Federal agency is hiring a Social Media Response Coordinator to elevate its online customer service. If you're quick on a keyboard, love helping others, and enjoy staying on top of trending news, this is your chance to bring your communication skills into the digital space. You’ll be managing responses to customer inquiries on platforms like Twitter and Facebook — providing helpful, timely replies and using internal tools to track issues. Your goal? Make the customer feel seen, heard, and supported. This is ideal for someone looking to build experience in public-facing communication, especially within a government or policy-related environment.
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